About Us : At TAPNBATH.COM LTD we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our Contact details:
TAPNBATH.COM LTD
45 NORWOOD ROAD, HERNE HILL, LONDON SE24 9AA, United Kingdom
Phone: +44 20 3256 0072
Fax: +44 20 86239558
Email: info@tapnbath.com
VAT Registration No: 983153993
Company Registration No: 6970799

Guarantee : All Goods carry the standard manufacturers warranty; this is generally specified with the product details.

Dezincification / Corrosion / Performance
The Seller insist that all Goods should be suitably specified for the system type they are to be installed on. In areas where aggressive water prevails or where a softener is installed the use of dezincification resistant materials would be advised. We insist that this is checked with the heating installer / local water authority as responsibility for premature failure due to corrosion will not be held by the Seller.

Goods cannot be returned once they have been installed.

Privacy Policy : We at TAPNBATH.COM LTD do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ''''''''Remember Me'''''''' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ''''''''Tools | Internet Options | Privacy'''''''' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy : We offer a fourteen days return policy for private retail customers. If you change your mind once you have received your goods, you must return the goods to us, complete, in the original packaging and in a resalable condition. We will then refund your transaction less the carriage costs incurred by our company in delivering the goods.

You MUST call us on 020 325600726 before returning any goods, to confirm the address where the goods are to be returned. You will need to quote your sales receipt reference number. Goods must be returned within 7 working days of agreeing the return.

Returns after fourteen days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee of 25% may apply. If you have an item you would like to return after the fourteen day returns period, contact us to discuss your situation further.

Although we are happy to re-stock most items, any items that are made to order are deemed to be a ''''''''special order'''''''' and as such are non-returnable.

Where faulty Goods have been supplied the Seller will offer a replacement or full refund including the cost of delivery and returning the Goods.

Where the Buyer changes their mind and wishes to return the Goods the Seller must be informed in writing within seven days of delivery and the Goods returned to an address specified by the Seller. It is the Buyers responsibility to ensure that returned Goods reach us in re-sellable condition. They should be packed well in the original packaging and will be inspected before any refund can be issued. The refund will be the purchase price less the carriage costs incurred by the Seller.

Goods "made to order" or "special orders" are considered "bespoke" and as such are non-returnable. On these Goods where the manufacturer or supplier is prepared to accept the return of the Goods, these Goods will be liable for a re-stocking fee of up to 35% plus the cost of any carriage and collection. All returned Goods must be inspected and received in re-sellable condition before any refund can be issued.

Your rights to return goods within seven working days are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm

Acceptance of the GoodsThe Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.

The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall inform the Seller immediately of any defects or missing parts which a reasonable examination would have revealed. Written notification to the Seller shall also be received within 3 working days of delivery of the Goods.

Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

An exception to the above is made for Pallet deliveries; as a 10-15 minute window is scheduled into the delivery for the buyer to inspect the goods:

For palletised goods delivered by a pallet haulier, no claim for damage in transit or shortages will be accepted if signed for "received in good condition", "unchecked", "not examined" (or similar). Claims for damage in transit or shortages will only be considered if signed for as "damaged" or "short delivered" and we are notified in writing within 3 days after delivery and are given an opportunity to verify the shortages or damage.

The GoodsThe quantity and description of the Goods shall be as set out in the Seller''''''''s confirmation of order.

The Buyer shall ensure that all details pertaining to the Goods ordered are correct before ordering Goods electronically, by fax, post or telephone.

Goods "made to order" are considered bespoke and as such are non-returnable.

Any specifications supplied by the Seller are given without guarantee and the Seller takes no responsibility for information supplied or work carried out by the Buyer or their contractors in relation to information supplied on the web site, literature or in any communication. We recommend the Buyer takes delivery of, and inspects Goods before undertaking any work in relation to the Goods supplied. Manufacturers tolerances apply, hand made goods have a tolerance of up to +/- 6mm.

The Seller can take NO RESPONSIBILITY for any consequential loss suffered by the customer in relation to any Goods supplied.

OVERSEAS ORDERS TERMS

Overseas Orders

TAPNBATH.com is a UK supplier, although we do not ship overseas ourselves, we have had many customers who have arranged for couriers or hauliers to collect goods from our warehouse in the UK and deliver to them overseas.
DHL or UPS seem to be the couriers of choice for this. For larger pallet deliveries customers have also used Other Hauliers.
These courier companies may ask for consignment weights and dimensions before estimating a price for such a delivery; the information in the "Packing size" paragraph below may be of help.

Returns Policy - Overseas Orders

Goods sold for export are sold on an ex-works basis. In the unlikely event that a fault occurs with your purchase, you may be required to return the goods to us. To date this has never caused any problem, although you should bear this in mind when deciding to export a towel rail or other product.

VAT - Value Added Tax

Goods being shipped outside the EU are not required to pay VAT. A commercial invoice will be completed by your courier on collection, we require this as proof of export to the UK Customs and Excise. You may also have to pay import duties when the goods arrive in the destination country; these are paid to your country’s customs and excise department.
If you are an EU VAT-registered company, please send us confirmation on company-headed stationery including your VAT registration details - VAT may not need to be charged.

Payment

Payment can be made by credit card, Sterling cheque, Sterling bankers draft or Sterling bank transfer and is only acceptable in Pounds Sterling. Card details can be sent via fax or you can call to let us know the relevant details. Overseas cards are processed manually, delays can be caused in the transaction if your card issuing bank does not reply to our UK card processing company promptly or if incorrect details are supplied, for example if the specified invoice address is not the address where the card is registered. Some overseas card-issuers will not verify security details, in these cases a Sterling Bankers Draft or bank transfer must be used as payment.
PLEASE DO NOT ATTEMPT TO PAY ONLINE USING CARDS REGISTERED OUTSIDE THE UK.
In the past we have experienced particular problems with certain card-issuers; if your card is registered outside UK we expect you to pay by Sterling banker''''''''s draft or bank transfer.

Packing Size and Weight - Additional Packaging

As a guide to shipping sizes and weights for towel rails; add around 150mm to each dimension (H x D x W). We estimate that each rail weighs between 7kg to 20kg packaged. Electric only rails are supplied pre-filled with fluid and are therefore heavier. Exceptions include rails which are sent on pallets; these will be considerably heavier; specific details can be supplied for individual rails, or products other than towel rails. Collection would be from our warehouse in Ruislip or Uxbridge in Middlesex, United Kingdom.

Our standard packing is used to send goods out for delivery around the UK and very rarely do we have any damage in transit. However, we can offer additional packaging for towel rails headed overseas for an additional £25 (plus VAT), we do recommend you request this additional packing.

For products other than heated towel rails, please contact us for a size estimate.

Electric Elements (if required)

If you''''''''re interested in a heated towel rail with an electric element you may want a non-standard size; as long as you specify the voltage of the elements required we should be able to supply them fitted. Electric rails come pre-filled, the element can be fitted at the bottom left or right hand side of the rail (as you look at it) please specify when placing your order. Please note 110/120 volt elements have to be bought in as specials, due to varying costs we will quote for these from your enquiry. Elements do not come with a plug fitted and require wiring into a power outlet in accordance with your local regulations.

Lead Times

Stock items are usually ready for collection within 3 - 5 working days of receipt of payment. Electric and made to order towel rails are typically ready for collection within 10 - 15 working days of receipt of payment. We email customers as soon as goods are ready for collection.

How to Order

If you are interested in purchasing from us for shipment overseas in this way, please contact us with details of what items you''''''''re interested in and where you are based, so that we can send you a quotation confirming any specific details or additional costs. Please do not try to pay online.

You can contact us using the details on our contacts page .

DELIVERY TERMS

Carriage Costs

If you spend over £100 per order TapnBath.com will add no additional fee for delivery. So the price you see is the price you pay. Orders under £100 inc VAT will usually incur a delivery charge of £10 inc VAT.

There are exceptions to this policy for particularly large or bulky items being delivered to some parts of the UK such as Scotland and Northern Ireland - see individual item descriptions for more details of pallet delivery charges.

TapnBath.com usually only delivers around the mainland UK - if you''''''''re outside this area but are interested in ordering, please see our information for Overseas customers page:

Details for prospective customers from outside the UK .

Courier Deliveries

Deliveries of smaller items are outsourced to courier companies on a next day basis, so most stock items would be expected in 2 to 5 working days.
If no one is available to take receipt of the goods the courier company will normally leave a "we called today" card. You should contact the courier company to arrange redelivery on a convenient day, or to collect from their depot.
Please note that our couriers deliver on a daytime service - usually between 9-5 - on weekdays, and need someone to sign for the goods (they cannot leave consignments without a signature). Please consider this when deciding on a delivery address for your order - we can deliver to your work address - or to a friend or neighbour - instead of your home address if it''''''''s more convenient for you than waiting in for the delivery.
Please be sure to provide a landline telephone number if having goods delivered to an address different to the one your card is registered to.
If the courier company is unable to deliver the goods after a reasonable time period they will return the goods to us. If this occurs you may be charged an additional fee or required to make arrangements to collect your goods. This will only happen in extreme cases. We are here to help so stay in contact and please remember to inform us if you are about to go on holiday.
We ask that you check the condition of the packaged goods when they arrive, also checking the content of any damaged packaging before signing for delivery. We cannot consider any claim for shortage of delivery or damages 24 hrs after delivery. We recommend that you check the goods personally to avoid any argument between yourself and your installer. Please sign for goods as unchecked, as any claim for damaged goods will not be approved if signed for as received in good condition.
If there are any problems with the goods, contact us immediately.
Note that different items from one order may arrive seperately - the delivery note with each consignment will let you know what should be in each delivery.

Heavy Goods

Heavier, bulkier items, such as cast iron radiators , any bench radiator , and some of our larger heated towel rails and others will need to be delivered on a pallet.
The pallet hauliers are responsible only for a "kerbside" service - that is, they do not carry your goods inside your property. Due to the size and weight of some of these items, you may want to arrange for additional people to be around on the delivery day to help unload.

The pallet delivery driver''''''''s schedule includes 15 minutes for you check over your goods - it is important that you do this, and note any concerns or damages when you sign for the goods - damages claims cannot be pursued if the goods are signed for "in good condition" or "unchecked". If the consignment has sustained damage, contact us immediately on 020 8575 0206.
Pallet deliveries are Mon-Fri 9-5, but only one attempt is made, so a delivery date needs to be scheduled before the pallet is despatched - we''''''''ll call in advance to agree a date with you.

For some products, for example shower enclosures and baths, there may be additional charges for delivery to Scotland and Northern Ireland - see the product you are interested in for more details.
Within England & Wales we are able to offer more control over the delivery for these items - for an additional fee we may be able to specify a Saturday delivery, or AM or PM delivery - where available this service can be discussed when we call to arrange delivery of your palleted item.

Booking your installer

We recommend that you don''''''''t confirm a date with your installer until you are in full receipt of your goods and have inspected them for damage. Although we are committed to your satisfaction and will do our utmost to deliver goods as quickly as possible, we cannot take responsibility for any costs you may incur with your installer if your goods do not arrive as soon as intended, or if they arrive damaged and replacements need to be sent.

RETURNS POLICY

TAPNBATH.COM - Returns Policy

At TAPNBATH.COM LTD, we endeavour to provide you with all the information you''''''''ll need to choose the right products for your installation - indeed, if you find you need more information on our products, you can send an email asking for more details from our contacts page , or telephone for more help and advice.
We do accept returns of certain items - but it''''''''s always much easier to get the order right in the first place.

Returning Goods

For standard items tapnbath.com accepts returns from private retail customers any time up to fourteen days after you have received your goods.

If you wish to return your order (or part of it), you must first inform SMR Bathrooms; you can do this by fax, email, or by post. You can also telephone us - if you choose to contact us by telephone, please ask the team member you speak to to note on our order processing system your intention to return the goods, so that we have a record of your planned return.

It will be your responsibility to return the goods to us at our geographic address at your own cost. You must take care of the goods to ensure they are not damaged while in your possession or in transit back to us.

We recommend that if using Royal Mail or a courier to return the goods you opt for a signed-for service, and take out insurance, especially if returning high-value or fragile items.

Returns after fourteen days are considered on a case-by-case basis; returns can sometimes be accepted for store credit, though a restocking fee may apply. If you have an item you would like to return after the returns period, contact us to discuss your situation further.

For details of how to contact us (and our address) see our contacts page.

Non-returnable items

Please note that bespoke, made-to-order, and made-to-customer-specification items are non-returnable, for example; cast iron radiators (which are assembled from sections to customer specification), and any items offered in a nickel finish (which have to be plated to order). This also includes UK-made products finished in gold.

Please take care when ordering non-returnable items to ensure you have the right products for your installation. Talking things through with your installer is always a good idea and we are here to help via telephone and email.